AI role
Understand, search, compare, prepare.
Tanya can organise intent and use connected tools. Tool output should remain visible and qualified by its stage.
How it works
One trip, carried from first thought to confirmed action.
Tanya brings software speed to research and planning. A human concierge brings judgement and follow-through. You stay in control, and confirmation always depends on evidence—not conversational confidence.
The journey
Seven explicit stages.
Each stage names who acts and what that action does—and does not—mean.
- 01
You
Share the trip
Describe the destination, dates, party, constraints, and the feeling you want from the journey.
- 02
Tanya
Structure the intent
Tanya organises what matters, remembers approved preferences, and identifies what still needs an answer.
- 03
Tanya + live tools
Research current options
Search and planning tools return available information. A search result is not yet a verified Quote or booking.
- 04
You + Tanya
Compare the decision
Review fit, room choices, current-price context, taxes, fees, and cancellation conditions where returned.
- 05
Human concierge
Hand off with context
When judgement or fulfilment is needed, review the brief before creating a durable concierge request.
- 06
You
Approve the next step
You decide whether to accept a proposal, continue to supported payment, or ask for changes. Nothing is silently confirmed.
- 07
Supplier + team
Confirm with evidence
A stay or service is called confirmed only when the relevant supplier or fulfilment evidence is recorded.
Human role
Judge, clarify, coordinate, fulfil.
The concierge owns the durable request, carries context forward, and confirms conditions through the appropriate operational path.
Begin with the trip