Legal
Cancellation Policy
Every booking's cancellation terms are set by the property and shown to you before you pay — no hidden clauses, no surprises.
Last updated: 2 August 2026 · See also our Refund Policy.
The Three Rate Types
Cancellation terms belong to the rate you book, not to a platform-wide schedule. Which type you're booking — and its exact deadlines and penalties — is always displayed before payment and in your confirmation email.
Free Cancellation rates
Full refund up to the deadline- Cancel without charge up to the exact deadline shown on the rate — at checkout, on the booking detail page and in your confirmation email.
- Refunds go to the original payment method; banks and card issuers typically post them within 5–10 business days.
- SC Credits earned on the booking are reversed when the refund is issued.
- After the deadline passes, the rate's late-cancellation penalty applies as displayed.
Rates with a cancellation penalty
Refund of the amount paid minus the displayed penalty- Some rates carry a supplier cancellation penalty — a fixed amount or a number of nights — from a stated deadline.
- The exact penalty and deadline are displayed before you enter payment details and repeated in your confirmation email.
- If you cancel after a penalty applies, the remainder (if any) is refunded to the original payment method.
- SC Credits earned are reversed in proportion to the refunded amount.
Non-Refundable rates
No refund- Non-refundable rates cannot be cancelled or modified for a refund, regardless of timing.
- They are clearly flagged on the property page, on the checkout summary and in the confirmation email before you pay.
- No-shows on any rate type are charged per the rate's no-show terms, shown at booking.
- We strongly recommend travel insurance for non-refundable bookings. In genuine emergencies, contact us — we will raise it with the property, though the supplier's decision is final.
Which policy applies to you
The cancellation policy shown on your selected rate at checkout — and repeated in your confirmation email — is the policy that applies to your booking. It is set by the property or its distribution channel, and we enforce it exactly as communicated at the time of booking. If anything on this page appears to differ from your booking's displayed policy, the displayed policy takes precedence.
Frequently Asked Questions
Where do I find MY booking's cancellation policy?
On the rate you select before checkout, on the checkout summary before you enter payment details, and in your confirmation email. That displayed policy — deadline and any penalty — is the binding one for your booking.
How do I cancel a booking?
Log into your Stunning Club account, go to My Bookings, select the booking and tap 'Cancel Booking'. You can also ask Tanya directly in the chat. You'll receive a cancellation confirmation email once processed.
What if the hotel cancels my reservation?
If a property cancels your confirmed reservation, you receive a full refund of what you paid, regardless of the rate's cancellation terms. Tanya can help you find an alternative at a comparable standard.
Can I modify dates instead of cancelling?
It depends on the rate and the property. Where the property allows changes, Tanya or our team can request them; where it doesn't, changing dates means cancelling under your rate's cancellation policy and rebooking.
Are non-refundable rates always disclosed before payment?
Yes — always. Non-refundable rates are flagged on the property detail page, on the checkout summary and in the confirmation email. The cancellation policy is visible before you enter any payment details.
What happens to my SC Credits when I cancel?
SC Credits earned on a booking are reversed in full when the booking is fully refunded, reversed proportionally for partial refunds, and retained for non-refundable bookings that have been fully charged.
How long do refunds take?
Refunds are issued to the original payment method. Depending on your bank or card issuer, the credit typically appears in your account within 5–10 business days of the refund being issued.
What about force majeure events?
In cases of verifiable force majeure — natural disasters, government travel bans, pandemic restrictions — affecting your destination, we work with the property on your behalf to seek a refund, voucher or free date change. Outcomes depend on the supplier's policy and cannot be guaranteed.
Need help with a cancellation?
Tanya, our AI concierge, is available around the clock in chat and can initiate a cancellation request directly — just say "cancel my booking". You can also email us.
Stunning Club is a service of Travolier Pay India Pvt Ltd (CIN: U67100KA2022PTC160318).
Registered office: #49, 2nd Floor, R.S Plaza, Bellary Main Road, Ganganagar, Bangalore - 560024.